faq

- what’s your shelf life?
our mallows have a shelf life of 3 months and teacakes have a shelf life of 6 weeks- we whip up mallows fresh each week.

- how does delivery work?
we offer free delivery on orders over £50 ( because everyone loves a little freebie!) orders with free delivery will be dispatched with standard shipping. if you don't fancy buying as many mallows - we have two options available- standard courier service should arrive with you between 2-4 business days after dispatch.  if you have selected express delivery they should be with you within 1-2 days after dispatch.
Please enter your email address for regular updates on your order
it sometimes takes longer for our mallows to get to parts of scotland if you need them for a specific day, make sure you let us know so we have enough time.  
we're really sorry to all our european customers but we have now suspended all orders to europe. we cannot guarantee that they will arrive and it's frustrating for everyone involved. we really hope this gets sorted or there is another referendum soon! 
we don't currently ship to the usa or australia - it's just too expensive for both us and you, we're sorry! 

- can I send to multiple addresses?
of course! We’ve come up with a super simple way to send gifts to multiple addresses (including a free gift card ) with just one invoice. Fill out the this form and leave the rest to us!


- can I pick up from your bakery?
yup! If you fancy picking up directly from our lovely Leeds Bakery just select ‘click and collect’ and we’ll make sure your order is packed up and ready for you.

- do your products contain any allergens?
we’re a BRC certified bakery which means we take our allergens pretty seriously. Currently the allergens in our bakery are nuts, diary, wheat and soya. All our mallows are dairy, gluten and egg white free. Our teacakes can contain wheat, nuts, dairy and soya. If you have a serious allergy please check on each product page.

- can I add a gift card?
absolutely!- we’ve created a selection of cute gold foiled cards for different occasions from birthdays to leaving cards. On checkout select the card you would like and tell us your message- we’ll handwrite it and add it to your order.

- what are your mallows made from?
fruit, sugar, organic herbs and spices and set using fish gelatine. our marshmallows are egg free, dairy free, gluten free and fat free. our vegan version contains vegan gelatine you can find the full nutritional information for each flavour in our shop.


- how should i store them?
we recommend storing them in a cool, dark place and at max temp. of 21c. they’re a little delicate though so don’t pop them next to any strong flavours.


- what size are your mallows?
our mallows are a lil' bit larger than you might be used to and can be eaten in 3 delicious bites. the vegan mallows will be a little slimmer as they are whipped up in smaller batches using a different method.